— Marketing (&) Mischief

Archive
Disruption

EA just openly stated that making movie tie-in games is bad business. They list a few reasons:

1. The IP owners take too big a cut from the profits.

2. That leads to a smaller budget = worse game.

3. Timelines are also usually too tight = bad game.

= No sales. No point in making movie-based games.

To me it just seems weird that they are giving up instead of taking a step back and re-inventing the whole model. After all no one can deny that movies loved by millions do make a great base for a game.

I think it’s just how you approach the whole thing.

The classic model (that fails according to EA) is to take a movie and try to repeat the storyline and the experience in a game. To me that is mistake #1. I believe that what moviegoers want is to experience more – not the same. I’ve seen the movie – now give me a new adventure in that same “universe” that I’ve fallen in love with. Let me explore that world and make it my own.

There are a few great examples in which this different approach has been applied and it has worked. Remember the excellent Chronicles of Riddick -games that explored subplots in the movie and actually explained the past of the main character. Unfortunately these examples are too few and too far between. Instead the EA’s of the world churn out mediocre game-fluff like the pathetic Harry Potter games. I mean that is just sad. How can you not make a great game based on the Potter Universe?? I would give my left arm for a Harry Potter sandbox/RPG-game. Think GTA + Red Dead Redemption + Mass Effect in the world of the world’s favorite wizard. And no – I don’t even necessarily need to play as Harry. I just want more adventures in his world.

I’m not saying EA and the gaming industry are solely to blame for this. It’s apparent that the studios and IP owners don’t understand gaming and the opportunity games represent as a platform to elevate their IP’s to a new level in the minds of the fans. I’m sure more often than not the bad decisions come from the Studios. They see games as a part of marketing and capitalizing on the movie and not as a longer term investment into engaging with their audience and in the best case building a new revenue model that might even surpass the profits made from one or two movies.

To his credit (even though I’ll never forgive him for ruining the prequels with Jar Jar and…well the list is tooo long) George Lucas and LucasArts have applied this model for a while now. They have not always succeeded but they have also produced some classic games…X-Wing anyone? And obviously the fantastic Knights of the Old Republic -games. At least they get it and want to use this amazing new medium to offer their fans new experiences in a their beloved galaxy far far away.

So I would not give up on the movie games Mr. Gibeau. Just take the advice of a very very old and wise green man: “Unlearn what you have learned”. And then start again.

Read More

Now that Apple #failed to launch anything remarkable on Nov 16th (oh come on…The Beatles?) it felt like a good time to write something more about the guys that truly are doing something to revolutionize the way we consume music. My old friend and favorite music service of them all - Spotify.

I know they’ve been around for seems like ages in Internet Time and that they have not really released anything spectacular since the mobile apps and the Facebook integration but what they are doing (at least if you take their, or better yet Jonathan’s, word for it) is showing the music industry that there actually is money to be made using their freemium model. Not just for Spotify and the labels but also for the artists.

In case you don’t pay attention to music industry news there has been a “bit” of a backlash from the artists towards Spotify. When they first launched pretty much everyone screamed to get on board (both users and artists) but when the first royalties were paid quite a few artists (Lady Gaga being the most famous globally, Mokoma here in Finland) were shocked to find out that even if their songs had been played hundreds of thousands or millions of times on the new service their share of the revenue was in the tens or hundreds of euros (or dollars in Gaga’s case). Not good. Not good at all.

So what’s the beef? Why am I writing this? Read on, dear friends…

Jonathan from Spotify (LOL) shared some of their latest data at the Musiikki & Media festival/event in Tampere, Finland a few weeks back. Among the not so surprising curves of exponential growth there were some facts & figures that caught my interest and hopefully the interest of a lot of the doubters as well.

Consider this, naysayers:

1. Growing pains the reason for the ridiculously small royalties

Spotify is giving 70% of their revenues back to labels and artists. During the first 6months / year (the time period from which the first royalties were paid) they had 1 million users. Now they have 10 million users and have credited more that 30 million euros back to the labels and artists. They also are the most important source of digital sales revenue for most major labels in Sweden – the country where they are from and were they have the most users.

I also had the chance to chat with Kimmo Laiho (or Elastinen) from the Finnish label Rähinä Records. He supported Jonathan’s figures by stating that their artists are actually seeing real, substantial revenue from Spotify plays already now.

Sounds better, right?

2. 6% of the listening on Spotify is TOP50 and 94% is catalogue

This means Spotify is being used MAINLY to find new music. It’s a discovery engine geared for mining the long tail. Should be good for anyone making music. Well maybe not Metallica. But honestly – why should they care anymore in their private jets. Stop whining.

3. Fighting piracy. And having a real impact.

Spotify users have pretty much totally stopped pirating music (according to 3rd party research). This has to be good for anyone in the music biz. No denying that. They’ve actually done more than any government or other anti-piracy scheme. Give the people an easier and simpler way to get what they want and they’ll go for it. And in the process slowly try and teach people that they should actually start paying for their music again. It’s a tricky job but Spotify is already doing it. Respect.

4. Helping artists understand their audience and make more money

One of the most interesting things Jonathan revealed was the statistics interface that Spotify will be opening more to the artists in the future. Basically Spotify knows where and who your listeners are and when they listen to you. That information is invaluable in a world where artists have to turn to other means of revenue than album sales for their livelihood. Just as an example imagine how that data can impact gig sales…

5. The Freemium Model works

Spotify has seen that the longer you use the service as “free” or ad-paid the more likely you will be hooked and will convert to a Premium paying member. Again: Teaching people to pay for music. This is good for the labels and artists and also an interesting bit of data for anyone who is building a cloud-based service and is wondering what revenue model to go for.

So…the beef? Or my beef at least :)

My point with all this (being the unrelenting optimist I am) is to try and convince the doubters within the music industry that we have NO CHOICE but to embrace the likes of Spotify as the way of the new wild wild west – their model IS our best shot at fighting piracy and making money off of the music we so love. Only then can we free ourselves to focus on finding new revenue streams that will make it possible for artists to make music that their fans don’t realize they have to pay for (Ironic isn’t it).

So stop whining and fighting a battle you can not win. Embrace the change and follow Spotify’s lead by focusing your energy on something that will make a real difference.

p.s. Check out Jonathan’s presentation below for more details!

Read More

Fact #1:
Social media has radically changed and continues to change the way people behave and consume.

Fact #2:
This fundamentally changes not just how companies approach marketing but how they need to restructure their organization and operate to be relevant in this “Facebook Era”.

The Big Question:
How can you drive and accelerate that change?

My answer:
Find your Life Hackers.

Who, what?

Life Hackers are the passionate open minded individuals hiding in various parts of your organization that are always questioning the norm and trying to do things differently. They are the ones who just won’t do things the way things have always been done. They optimistically embrace new technology and apply those advances to make their work more productive, efficient and god forbid a lot more fun.

To enable true change you have to go out and identify these people. You have to listen to them and take that scary leap of fate by trusting them and giving them the power and means to be the agents of change in your organization even if all your senses are screaming against it.

And if you are really brave bring them together for added effect and enjoy the ride.

P.s. Really looking forward to Charlene Li’s new book Open Leadership that should touch on this thought as well. Recommended!

Read More

Imagine you live in a village sometime in the end of the 19th century.

You buy your bread from the village baker every day. You know it to be good, tasty and healthy and you know he won’t overcharge you for it. Why? Because you are close to him. You know him. His reputation in the community is linked to the quality of his bread. And if he would try to make a better profit by cutting back on the quality of his ingredients and raising his prizes while still claiming that his bread is “the best in the village” the community would call his bluff immediately and he would be out of business (and out of friends).

Enter the age of mass production and mass communications. Suddenly the baker can make more bread and sell it to more people than ever before. He also realizes It’s no longer his reputation that is on the line. It’s the brand, the company that gives the promise of good quality bread to it’s customers. Not him.

The baker also realizes that in is new global village the people can’t share experiences as they did in that small village where everyone knew each other. Instead what he says in his advertisements passes for the truth.

This is when greed (some also call it human nature) takes over and the baker cuts back on the quality of his ingredients in the hope of better profit.

And so it goes that it works (really well actually) and the baker makes it big with the help of his friend mass media and an industry of creatives and artists helping him craft his new truth. This goes on for quite a while and they get really good at it. They get so good at it that everyone actually forgets what it was like to live in that little village.

But then…along comes a thing called the Internet.

At first the baker and his friends try their best to ignore it. Then they try to use it as just another means for distributing their truth. And while the baker and his merry men are busy trying to exploit the Internet the villagers start using it to connect and share the real truth about the bakers bread….just like they did back in the day.

And before the baker can say “oh shit guys, I think we’re f**ked” the village is back. And it’s back with a vengeance.

So what is the lesson of my story, you ask?

For the bakers:
It’s time to focus all your energy to listening to your villagers, being a part of your community and baking the best bread possible. You can’t fake it anymore, sorry.

For the villagers:
Make you voice heard. You have the tools and the right to do it. Don’t settle for ok.

For the bakers merry men:
Figure out how you can help your baker embrace the Village Values. Help him listen, react, learn and develop his bread. And then help him get the real truth out.

Read More

This almost brings a tear to my eye :)

Check out this really nice recap presentation of the thinking that has been happening in and around the Nokia Digital Marketing team during the past few years. I’ve been fortunate enough to work closely with this brilliant group of thinkers and advocates of change and I gotta say I miss those days. Not to say that this is the end of the collaboration – maybe more an end of an era.

Anyhow…check it out and let me know what you think!

Read More

The Finnish Government (or to be precise the Prime Minister’s Office) just hopped on the crowdsourcing bandwagon with their ideoikasvua.fi -site that aims to crowdsource ideas for sustainable economic growth. Cool, right? Wrong. Unfortunately.

Ideoikasvua.fi - Government crowdsourcing

It’s a nice step to the right direction I’ll give them that but why won’t you go all the way and do it right? Why have a two month submission window with a very strict step-by-step Q&A structure that will put most people off at the start? And if you want to start a dialogue like you claim why force visitors to submit their answers to your questions before letting them view the thoughts other people have submitted?

While you are at it why not create something more open and inviting that would get us non-academics hyped and excited as well about helping our dear country take the next step beyond Nokia-land? An environment that would facilitate an ongoing open and inspiring dialogue between the people running the country and the folks down in the trenches. From now ’til we reach that great new future and beyond.

Don’t get me wrong. I’m not saying this is not a great step to the right direction. I just hate it when the opportunity for something ground-braking is wasted because of the paralyzing fear that dramatic change inflicts in people. The fear of leaving your comfort zone and just boldly going where no man has been before.

Bottom line: They are looking for game changing ideas but are afraid to lead the way. I just feel sad for all the crazy interesting ideas we could have shared that will now never see the light of day.

Read More

A friend of mine (props to Misko Iho) created a small Christmas miracle during his surfing trip to Africa. By using just Facebook, email and SMS’s he rallied his friends (and their friends) to donate a small amount each to help get backbags, pens, rulers and other basic school equipment for the kids of the local school. Result: 8384 items packed into 470 backpacks ready for school = 470 lives changed.

What Misko and his friends did got me thinking. Why aren’t the big charities more active in social media?

I’ve worked with some of the biggest charity organizations on the planet. We’ve talked about social media and it’s impact on what they do and tried to figure out ways for them to embrace this clearly potent new way of sharing information more efficiently and also recruiting more people to their “cause”.

The interesting thing is that they do see the obvious potential but are for some reason unable to embrace it.

Let’s take Unicef for example. They are the biggest and the most powerful. They do a lot of good BUT admit that they are having trouble convincing their beneficiaries that their money is indeed used in the most efficient and beneficial way all around the globe.

How to do this then when armed with Social Media? Should be pretty self-evident: Let your audience choose where their money is spent and show the concrete results of the work (like Misko did by posting pictures on Facebook) = Give them a social object that they can share with their friends (“this is the village I’m supporting”) and the tools to share the message easily all throughout the web.

Simple, eh? Not for Unicef.

Their argument is that they need to be able to direct the flow of support / funds themselves as they know best where the help is needed. I see the point but I’d argue it will also be a fundamental issue for them in the future if they indeed want to engage a broader more internet-savvy audience that is used to being actively involved and is not content by buying the Unicef desk calendar for Xmas.

The change needed will not be easy as it means rethinking some of the fundamentals of how the big charities work but it is inevitable as people want more control and will therefore flock to smaller grass-roots charities that operate more transparently, are more agile and thrive on user involvement.

They will flock to look for alternatives in the Long Tail of Charity. That’s where I found Misko’s project. And I have yet to buy a Unicef desk calendar.

Read More

Reading Scott Berkun’s post on Calling bullshit on Social Media made me think more about my concept of Social Media Ethos. In my original post I was only applying it to brands and companies but after reading Scott’s post I think it actually should apply to everyone who is in some way involved in Social Media. From agencies and experts to us individuals.

So we all should follow the principles of Social Media Ethos
(first crack – send me your thoughts!)

  • Be unselfish: “Give love to get love”.
  • Be transparent, open and honest.
  • Don’t pretend you know best. You don’t and people will call your bluff.
  • Respect others: Listen instead of just talking.
  • Admit when you are wrong, apologize and make up for your mistakes.
  • Follow the Golden Rule (Like Scott said: This one might be impossible as history has shown but let’s at least give it a try)
Read More

Following (on Twitter), talking with and reading posts from smart guys in the industry (like @jussipekka, @dagood & @Britopian) has made me think really hard about the new nut we marketers are all trying to crack: marketing in Social Media. And the more I think about it I keep on coming back to the same questions: Is there such a thing? Can you really market in Social Media? Can you really approach something as profoundly revolutionary with just your marketer hat on?

My answer is that you can’t.

Let me explain.

What is Social Media? It’s all about give love to get love. I help you and you’ll help me. We all come together to share experiences and thinking in a way never before possible (thanks to ze Interweb). It’s based on very basic human behaviour and at the same time it is very liberating and empowering. We are no longer reliant on what the powers that be (governments, media, marketers) want to feed us. We are in control of the most powerful media ever created. That changes the game and that’s why brands and marketers are worried. They can’t hide crappy products and services behind great advertising anymore. Like a very special FBI agent once said: The truth is out there.

The result of this change? Clueless and scared marketing managers turn to the equally clueless and scared advertising agencies around the world posing THE question: How do we tackle this new monster messing our well oiled screw the consumer -machine? And the answer that the (at this point scared shitless) agencies have come up with? Social Media Marketing!! Don’t worry guys. It’s just another media we can control. We’ll just create a Facebook app and a brand Twitter-account for you and you are all set. We can then push all the same messages to this new “media” and keep your campaigns nicely integrated. You know, 360.

But it does not work that way. Social Media is not a media in the traditional sense of the word. You can’t control it. It’s an environment where true, transparent and honest interaction and involvement pays off. And if you are not ready for that not just a brand but as a company then don’t bother.

So let’s stop talking about Social Media Marketing and start hammering in the idea of Social Media Ethos. Something that touches everything a company does. A new way of behaving. A set of rules by which a company conducts it’s business in a way that is truly taking into account the needs of their audience. From R&D through Comms to Sales. Everything.

I know it’s scary and I get tired of even thinking about all the headaches and frustration it will cause but THAT is the real challenge we all need to overcome.

Read More

I just attended a half-day workshop / seminar held by the Finnish Broadcasting Company (YLE) aka the “Finnish BBC”. The topic of the day was their fairly new company strategy: “YLE Enabler Strategy”. I had not really dug into what they mean when they say “enabler” before attending so it was a nice surprise to notice that it actually means what I hoped it would mean: That these guys actually get it.

I’ve been ranting and raving about how businesses need to embrace the change by engaging their audience through being more transparent and focusing on true end-user benefits and needs and here I was sitting and listening in amazement when my speech was delivered to me by Mikael Jungner, the CEO of YLE.

Hold on a minute.

The CEO of the monolithical remnant of the 50′s and 60′s talking about openness, wanting to be the enabler of new business models and being the platform for new and better ways of creating and distributing great content.

Did not see that one coming.

So what is YLE doing right?

  1. They’ve already made their sites “social media compatible”
  2. They are already sharing their content archives (limited only by the pre-historic copyright laws): Elävä Arkisto / Tehosto / Areena
  3. They see the opportunity, not the threat. And they see it high enough in the organization to really make things happen.
  4. They’ve got the right people, with the right mind-set working on their services – with the backing & blessing of the CEO
  5. They don’t claim they have all the answers: They want us / you to help them.

Lesson for everyone: If YLE can adopt this new approach then there is NO excuse for any other company / entity to not follow in their footsteps.

YLE troops: You’ve got a new fan. Thanks for a great day and keep up the great work!

Read More